Products may not be returned without proper authorization from Ward & Kennedy Company. Please contact Customer Service to see if your item is eligible for return. Any item that is custom made, specialty cuts or made to order is non-returnable.
Standard items have 30 days to be returned from the delivery date. All returns must be unused, in good condition and sent back in its original packaging.
If you believe your item was damaged in shipping, we require that you contact us within 5 days from the delivery date.
We will inspect the item upon its arrival. If your return is approved, we will process a credit and the refund will go back to your credit card or its original method of payment.
If the return is not approved, we will contact you.
Cancellations vary on the item that is being ordered. Please contact Customer Service for further information.
We reserve the right to charge a 15% restocking fee.